Platform
SeamlessWorks Agents
AI agents that take on whole workflows, from the first request to the final result. Our team builds each one on the SeamlessWorks AI OS, for the way your company works.
What our agents do
Agents that do the work, not just answer.
Each agent owns a workflow from start to finish, and knows when a person should decide.
- 01
Take on whole workflows
From the first request to the final result: they gather what they need, act in your systems and close the case.
- 02
Understand any request
Calls, chats, emails, forms and documents, in the language your customer speaks.
- 03
Act in your systems
They look up, update and create records in your CRM, billing and ERP, and use the screens of legacy systems that have no API, with the access you approve.
- 04
Follow your rules
Your policies and limits are built in. Anything above a limit waits for a person to approve it.
- 05
Work with your people
When a person should decide, they hand over the full case, then carry on once a decision is made.
- 06
Improve themselves
They check their own work on every case, find where they fell short and test a fix. It goes live once your team approves.
Self-improving
Agents that get better with every case.
Our agents learn from their own work. They check every case, find where they fell short and test a fix. Nothing changes without your team’s approval.
- 01
Every case is checked
Each case is scored against your standards: accuracy, policy, tone and outcome.
- 02
Gaps are found
Mistakes, slow steps and cases a person had to correct are picked out automatically.
- 03
A fix is tested
The agent proposes a fix and tests it on past cases, so what already worked keeps working.
- 04
Your team approves
The fix goes live only when the tests pass and your team approves it. Then the loop runs again.
Then again, on every case
What goes into every agent
Built for your company, not off the shelf.
Our team builds every agent with your experts, from four parts.
- 01
Knowledge
Your procedures, products, policies and past cases, so it answers the way your best people do.
- 02
Actions
The steps it may take in your systems, from looking up an account to issuing a credit.
- 03
Rules
Limits, approvals and when to bring in a person, written in plain language.
- 04
Voice
Your tone, your brand and the languages your customers speak.
More of the platform
Get started
See an agent do your work.
Bring one workflow that slows your team down. We will show you an agent running it, in your systems, with your rules.
Get in touch