Utilities workflows, automated end to end.
Agents answer billing and contract questions, handle moves and connections, triage outages and emergencies, and keep field crews and collections on track.
Automated end to end
What agents take on in utilities.
Each area runs end to end: from the moment the work arrives to the moment it is resolved and recorded, across every system it touches. Your people step in only where you decide.
- 01
Customer support
Bills, contracts and moves resolved around the clock.
- Bill and invoice explanations
- Moves, new contracts, tariff changes and eligibility
- Meter reading disputes
- Proof of payment and payment methods
- Technical support and diagnostics
- Service and inspection visits booked
- 02
Outages & field work
From the first call to a confirmed repair.
- Outage and emergency calls triaged
- Technicians dispatched by skill
- Permits and job readiness checked
- Technician support on the job
- Visit follow-ups and rebooking
- Crew shift cover
- Asset monitoring alerts
- 03
Grid & connections
Connection and capacity requests moved through.
- New connections and site onboarding
- Capacity increase requests
- Real-time outage updates
- 04
Billing & collections
Billed, collected and reconciled.
- Payment reminders and failed payments
- Payment plans
- Billing disputes
- Payment reconciliation
Examples
How a case runs, step by step.
Each agent follows a workflow from request to result, across your systems, and knows when to bring in a person.
- Moving home
A customer is moving house
- Form in
- Final reading set
- New address set up
- Confirmation sent
Vulnerable customers are flagged to a person.
- Readings
A meter reading looks wrong
- Reading in
- Compared with history
- Customer asked to confirm
- Bill corrected
Large corrections need approval.
- Outages
Customers call about an outage
- Call in
- Outage map checked
- Update given
- Follow-up when fixed
Priority customers go straight to a person.
Systems
Works with the systems you already run.
Agents connect through secure, permission-based connectors, or through the screen where there is no API. Your systems stay the source of truth.
- BillingAccounts, tariffs and bills
- CRMCustomers and priority needs
- Meter dataReadings and history
- Outage managementFaults and restoration times
- TelephonyCalls, queues and transfers
Any other tool with an API connects the same way, including your own in-house systems, and legacy systems without one through computer use.
Control
In control at every step.
Rules for priority and vulnerable customers are applied to every case, every time.
Your agent
Your data stays yours
Encrypted in transit and at rest. You decide where it is stored and how long it is kept.
Access by role
Agents only see and do what their role allows, through your existing sign-in.
Run where you need
In our cloud, in yours, or in a private environment.
Every action on the record
Each step is logged with what the agent saw, what it did and why.
People approve what matters
Choose which actions need a person, by amount, risk or customer.
Rules in plain language
Write your policies once. Every agent follows them.
Other industries
Get started
Start with any workflow in utilities.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch