Banking workflows, automated end to end.
For banks, lenders and payment providers: agents serve customers, move loans through the credit lifecycle, run compliance checks and recover payments, with a full audit trail on every step.
Automated end to end
What agents take on in banking.
Each area runs end to end: from the moment the work arrives to the moment it is resolved and recorded, across every system it touches. Your people step in only where you decide.
- 01
Customer service
Each request authenticated and actioned across every system it touches.
- Account, statement and fee questions
- Card freeze, activation, PIN and limits
- Disputes and chargebacks
- Loan application status
- 02
Lending & credit
The credit lifecycle, from intake to underwriting, approval and servicing.
- Application intake and document checks
- Underwriting files prepared
- Servicing requests for SME, mortgage and personal loans
- Corporate prospects qualified
- 03
Risk & compliance
Checks run against your policy, with people on every judgement call.
- KYC and due diligence, retail and corporate
- AML screening and case submission
- Fraud alerts and transaction checks
- Audit trail on every step
- 04
Payments & collections
High-volume operations, accurate and on time.
- Collections and payment promises
- Payments and reconciliation
- Trade document matching
- Back-office case management
- Email triage and document data extraction
Examples
How a case runs, step by step.
Each agent follows a workflow from request to result, across your systems, and knows when to bring in a person.
- Card disputes
A customer disputes a card payment
- Chat in
- Cards: find transaction
- Chargeback raised
- Customer updated
Disputes above your limit go to an analyst.
- Onboarding and KYC
A new customer applies online
- Application in
- Identity and sanctions check
- Core banking: open account
- Welcome sent
Failed or unclear checks go to compliance.
- Lending
Documents arrive for a loan
- Documents in
- Checked against the list
- Missing items requested
- File ready for underwriting
Credit decisions stay with your underwriters.
Systems
Works with the systems you already run.
Agents connect through secure, permission-based connectors, or through the screen where there is no API. Your systems stay the source of truth.
- Core bankingAccounts, balances and payments
- CRMCustomers, cases and contacts
- Card platformTransactions and disputes
- Identity checksKYC, sanctions and fraud
- DocumentsApplications and statements
Any other tool with an API connects the same way, including your own in-house systems, and legacy systems without one through computer use.
Control
In control at every step.
Every check, decision and message is logged, so audits and reviews start from the full record.
Your agent
Your data stays yours
Encrypted in transit and at rest. You decide where it is stored and how long it is kept.
Access by role
Agents only see and do what their role allows, through your existing sign-in.
Run where you need
In our cloud, in yours, or in a private environment.
Every action on the record
Each step is logged with what the agent saw, what it did and why.
People approve what matters
Choose which actions need a person, by amount, risk or customer.
Rules in plain language
Write your policies once. Every agent follows them.
Other industries
Get started
Start with any workflow in banking.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch