Retail workflows, automated end to end.
Agents resolve orders and returns, keep stores staffed and stocked, coordinate carriers and run promotions and supplier operations, across every channel and store.
Automated end to end
What agents take on in retail.
Each area runs end to end: from the moment the work arrives to the moment it is resolved and recorded, across every system it touches. Your people step in only where you decide.
- 01
Customer support
Order issues resolved across every channel.
- Order status, tracking and changes
- Returns and refunds
- Click-and-collect
- Product questions and recommendations
- 02
Stores & workforce
Every store covered, every shift filled.
- Shift scheduling and no-show cover
- Associate onboarding and training
- Incidents and equipment faults
- Vendor visits and shelf availability
- 03
Supply & carriers
Stock moving from carrier to shelf.
- Shipment check-ins and ETAs
- Delay alerts to stores
- Dock appointments
- Reverse logistics
- 04
Loyalty & vendors
Campaigns and suppliers handled with a full audit trail.
- Promotions and loyalty campaigns
- Invoice validation
- Supplier coordination
- Procurement review
Examples
How a case runs, step by step.
Each agent follows a workflow from request to result, across your systems, and knows when to bring in a person.
- Orders
A parcel has not arrived
- Chat in
- Order: track parcel
- Replacement sent
- Customer updated
Repeat issues go to a person.
- Returns
A customer returns a jacket
- Return in
- Item checked in
- Refund issued
- Receipt sent
Refunds above your limit need approval.
- Suppliers
A delivery arrives short
- Delivery note in
- ERP: match order
- Supplier claim raised
- Stock updated
Large claims go to the buying team.
Systems
Works with the systems you already run.
Agents connect through secure, permission-based connectors, or through the screen where there is no API. Your systems stay the source of truth.
- Online shopOrders and customers
- ERPOrders, invoices and stock
- WarehousePicking, returns and stock
- PaymentsRefunds and payment status
- CRMCustomer history
Any other tool with an API connects the same way, including your own in-house systems, and legacy systems without one through computer use.
Control
In control at every step.
Refunds, credits and supplier claims follow your limits, with every decision on the record.
Your agent
Your data stays yours
Encrypted in transit and at rest. You decide where it is stored and how long it is kept.
Access by role
Agents only see and do what their role allows, through your existing sign-in.
Run where you need
In our cloud, in yours, or in a private environment.
Every action on the record
Each step is logged with what the agent saw, what it did and why.
People approve what matters
Choose which actions need a person, by amount, risk or customer.
Rules in plain language
Write your policies once. Every agent follows them.
Other industries
Get started
Start with any workflow in retail.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch