IT service desk, automated end to end.
Agents take every IT call and message: they diagnose the issue, fix what they can on first contact and open a complete ticket for the rest.
Automated end to end
What agents take on in the IT service desk.
Each area runs end to end: from the moment the work arrives to the moment it is resolved and recorded, across every system it touches. Your people step in only where you decide.
- 01
IT support line
Diagnose, categorise and resolve on first contact, or open a structured ticket.
- 02
Access & passwords
Verify the user and reset access in minutes.
- 03
Software & hardware
Requests checked, approved and fulfilled.
- 04
Incidents
Reports grouped into one incident, with status updates for everyone affected.
Examples
How a case runs, step by step.
Each agent follows a workflow from request to result, across your systems, and knows when to bring in a person.
- Access
Locked out of a laptop
- Ticket in
- Identity: verify user
- Access reset
- Ticket closed
Admin accounts need a second approval.
- Requests
Someone needs new software
- Ticket in
- Licence checked
- Approval requested
- Software installed
Paid licences need the manager’s approval.
- Incidents
Email stops working for a team
- Tickets in
- Grouped as one incident
- Status updated
- Engineers alerted
Major incidents go straight to on-call.
Systems
Works with the systems you already run.
Agents connect through secure, permission-based connectors, or through the screen where there is no API. Your systems stay the source of truth.
- TicketingRequests and incidents
- IdentitySign-in and permissions
- Device managementLaptops and phones
- MonitoringAlerts and status
- ChatTeam messaging
Any other tool with an API connects the same way, including your own in-house systems, and legacy systems without one through computer use.
Control
In control at every step.
Admin rights and sensitive accounts always need a second approval.
Your agent
Your data stays yours
Encrypted in transit and at rest. You decide where it is stored and how long it is kept.
Access by role
Agents only see and do what their role allows, through your existing sign-in.
Run where you need
In our cloud, in yours, or in a private environment.
Every action on the record
Each step is logged with what the agent saw, what it did and why.
People approve what matters
Choose which actions need a person, by amount, risk or customer.
Rules in plain language
Write your policies once. Every agent follows them.
Other functions
Get started
Start with any workflow in the IT service desk.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch