Operations, automated end to end.
Agents do the coordination work that keeps operations moving: booking appointments, chasing status, handling exceptions and working through back-office queues.
Automated end to end
What agents take on in operations.
Each area runs end to end: from the moment the work arrives to the moment it is resolved and recorded, across every system it touches. Your people step in only where you decide.
- 01
Appointment scheduling
Reach out, find a slot, book it, confirm it and update your systems.
- 02
Tracking & status
Contact every partner at every milestone and flag exceptions early.
- 03
Maintenance coordination
Take the fault, find the vendor and book the repair in one go.
- 04
Exception handling
When plans break, contact everyone affected and agree the fix.
- 05
Partner outreach
Confirmations, capacity checks and follow-ups with every vendor and carrier.
- 06
Back-office queues
Forms, documents and cases processed, checked and filed.
Examples
How a case runs, step by step.
Each agent follows a workflow from request to result, across your systems, and knows when to bring in a person.
- Case handling
A form arrives with missing details
- Form in
- Checked against rules
- Missing items requested
- Case completed
Exceptions go to your operations team.
- Order operations
An order is stuck between systems
- Alert in
- Order traced
- Fixed in ERP
- Team notified
Changes above your limit need approval.
- Document processing
A batch of documents arrives
- Documents in
- Details read
- Entered in your systems
- Checked and filed
Unclear documents go to a person.
Systems
Works with the systems you already run.
Agents connect through secure, permission-based connectors, or through the screen where there is no API. Your systems stay the source of truth.
- ERPOrders, stock and invoices
- Work queuesCases and tasks
- DocumentsForms, files and records
- EmailShared inboxes
- Data warehouseReports and history
Any other tool with an API connects the same way, including your own in-house systems, and legacy systems without one through computer use.
Control
In control at every step.
Every case follows your procedures, and anything unusual goes to your team.
Your agent
Your data stays yours
Encrypted in transit and at rest. You decide where it is stored and how long it is kept.
Access by role
Agents only see and do what their role allows, through your existing sign-in.
Run where you need
In our cloud, in yours, or in a private environment.
Every action on the record
Each step is logged with what the agent saw, what it did and why.
People approve what matters
Choose which actions need a person, by amount, risk or customer.
Rules in plain language
Write your policies once. Every agent follows them.
Other functions
Get started
Start with any workflow in operations.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch