Platform
SeamlessWorks Apps
The interface where your teams monitor agents and work with them: every case in view, a person on hand when it matters, and results as they happen.
What teams do in Apps
Monitor your agents, and work with them.
Apps is where your people see what agents are doing, step in when they need to and approve what matters.
- 01
Monitor every agent
See what each agent is working on, case by case, and what it did at every step.
- 02
Step in at any point
Take over a case, correct it and hand it back. The agent carries on from there.
- 03
Approve what matters
Actions above your limits wait in one place for a person to approve them.
- 04
See the results
Volumes, outcomes and where work waits, live and ready to export.
Who uses it
One view for everyone involved.
Each role sees what it needs, through your existing sign-in.
- 01
Team leads
See every agent’s workload and where cases wait, as it happens.
- 02
Experts
Approve, correct or take over the cases that need judgement.
- 03
Compliance and audit
Check any case step by step: what the agent saw, what it did and why.
- 04
Management
Volumes, outcomes and trends across every workflow, ready to export.
Agent app designer
Shape each app by saying what you want.
Every agent has its own app. In the agent app designer you describe how it should look, and see the change at once with the agent’s real figures. Our team designs the first version with you.
- 01
Say what you want
Ask for a change in plain words, such as putting the last 14 days first. The app design agent picks and arranges the blocks.
- 02
See it with real figures
Every change shows straight away in a preview with the agent’s own figures. Take back any step you do not like.
- 03
Its own colours
Pick the agent’s sphere and the app’s colour from one palette, so every agent is easy to tell apart.
- 04
Release when it is right
Nothing changes for your team until someone deploys it. Every release is kept and can be put back.
More of the platform
Get started
Start with one workflow. Then scale to more.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch