Airlines workflows, automated end to end.
Agents change bookings, rebook passengers during disruptions, resolve bag claims and keep crews, turnarounds and cargo on schedule.
Automated end to end
What agents take on in airlines.
Each area runs end to end: from the moment the work arrives to the moment it is resolved and recorded, across every system it touches. Your people step in only where you decide.
- 01
Passenger support
Passenger requests resolved in one conversation.
- Booking changes, seats and upgrades
- Check-in, flight status, visa and baggage questions
- Refunds and vouchers within policy
- 02
Disruptions & bags
No queue when plans change.
- Rebooking during disruptions, with care options
- Bag claims from report to delivery
- 03
Operations control
On-time performance protected.
- Crew coverage and backfill
- Turnaround readiness chased
- Line maintenance release
- 04
Air cargo
Cargo sold and tracked with fewer follow-ups.
- Route and capacity inquiries
- Quotes and bookings
- Shipper questions
- Shipment tracking
Examples
How a case runs, step by step.
Each agent follows a workflow from request to result, across your systems, and knows when to bring in a person.
- Passenger support
A passenger wants to change a flight
- Chat in
- Reservations: find options
- Flight changed
- New boarding pass sent
Fare exceptions go to a person.
- Disruptions
A flight is cancelled
- Cancellation
- Passengers rebooked
- Care options offered
- Everyone notified
Groups and special assistance go to staff.
- Baggage
A bag does not arrive
- Report in
- Baggage tracing: locate bag
- Delivery booked
- Passenger updated
Compensation above your limit needs approval.
Systems
Works with the systems you already run.
Agents connect through secure, permission-based connectors, or through the screen where there is no API. Your systems stay the source of truth.
- ReservationsBookings, fares and seats
- Departure controlCheck-in and boarding
- Baggage tracingBags and claims
- Crew managementRosters and cover
- Cargo bookingCapacity and shipments
Any other tool with an API connects the same way, including your own in-house systems, and legacy systems without one through computer use.
Control
In control at every step.
Refunds, compensation and rebooking follow your policies and passenger rights rules, with every decision on the record.
Your agent
Your data stays yours
Encrypted in transit and at rest. You decide where it is stored and how long it is kept.
Access by role
Agents only see and do what their role allows, through your existing sign-in.
Run where you need
In our cloud, in yours, or in a private environment.
Every action on the record
Each step is logged with what the agent saw, what it did and why.
People approve what matters
Choose which actions need a person, by amount, risk or customer.
Rules in plain language
Write your policies once. Every agent follows them.
Other industries
Get started
Start with any workflow in airlines.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch