Logistics workflows, automated end to end.
For logistics providers, brokers and carriers: agents answer shippers, capture and price loads, track every shipment and close the paperwork, across your TMS, carriers and customers.
Automated end to end
What agents take on in logistics.
Each area runs end to end: from the moment the work arrives to the moment it is resolved and recorded, across every system it touches. Your people step in only where you decide.
- 01
Customer support
Every inbound call and email answered, on any topic.
- Load status, ETA and paperwork questions
- Quote requests answered in seconds
- Accessorial and lumper requests
- After-hours requests
- 02
Freight sales
More loads booked at better rates.
- Load tenders captured and screened for fraud
- Rate negotiation within your limits
- Carrier network outreach
- Dormant leads reactivated
- Contact records kept clean
- 03
Scheduling & tracking
Every load visible, every dock confirmed.
- Dock appointments matched and confirmed
- Check calls at every milestone
- At-risk loads and new ETAs flagged
- Missed pickups rebooked
- 04
Documents & billing
Every load closed and every dollar recovered.
- PODs, BOLs and invoices collected
- Invoice audits against confirmed rates
- Claims intake
- Overdue payments chased
Examples
How a case runs, step by step.
Each agent follows a workflow from request to result, across your systems, and knows when to bring in a person.
- Customer support
A shipper asks where their load is
- Call in
- TMS: find load
- Carrier: new ETA
- Shipper updated
Loads at risk of a missed delivery go to a person.
- Tracking
A carrier misses a check-in
- Check-in missed
- Driver called
- ETA updated
- Dock rebooked
Damage and reroutes go to your team.
- Billing
A load is delivered without paperwork
- Delivery confirmed
- POD requested
- Documents checked
- Invoice sent
Rate discrepancies go to billing.
Systems
Works with the systems you already run.
Agents connect through secure, permission-based connectors, or through the screen where there is no API. Your systems stay the source of truth.
- TMSLoads, lanes and carriers
- WMSDocks and appointments
- Load boardsTenders and capacity
- TelephonyCalls, queues and transfers
- ERPInvoices and payments
Any other tool with an API connects the same way, including your own in-house systems, and legacy systems without one through computer use.
Control
In control at every step.
Rates, claims and payments follow your limits, and every call and document is on the record.
Your agent
Your data stays yours
Encrypted in transit and at rest. You decide where it is stored and how long it is kept.
Access by role
Agents only see and do what their role allows, through your existing sign-in.
Run where you need
In our cloud, in yours, or in a private environment.
Every action on the record
Each step is logged with what the agent saw, what it did and why.
People approve what matters
Choose which actions need a person, by amount, risk or customer.
Rules in plain language
Write your policies once. Every agent follows them.
Other industries
Get started
Start with any workflow in logistics.
Tell us about the work that slows your teams down. We will show you an agent doing it, in your systems.
Get in touch